Refund policy

RETURN POLICY
Last Updated: 11/05/2026

At Midwestern Laser Art, we want you to love what you order. If something isn’t right, we’re here to help. This policy explains how returns, exchanges, and refunds are handled.

PERSONALIZED ITEMS ARE FINAL SALE
Because every personalized or laser-engraved item is made to your specifications, these items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect (see Damages and Issues below). Please review your text, artwork, and spelling carefully before you place your order.

RETURNS (NON-PERSONALIZED ITEMS)
Items that are not personalized may be returned within 30 days of delivery if they are:

  • In the same condition as when received
  • Unused, with all tags intact
  • In their original packaging
  • Accompanied by proof of purchase (a receipt or order confirmation)

How to Start a Return

  1. Email Orders@MidwesternLaserArt.com to request a return.
  2. Once approved, we will send the return address and instructions. For privacy and security, return addresses are only provided after approval.
  3. Items returned without prior authorization will not be accepted.

Customers pay return shipping, unless the return is due to our error or a damaged, defective, or incorrect item, in which case we will cover it.

DAMAGES AND ISSUES
We inspect every order before it leaves our shop. If anything arrives damaged, defective, or incorrect:

  1. Inspect your order as soon as it is delivered.
  2. Contact us within 7 days of receiving it.
  3. Include clear photos of the damage or issue, and keep the item and all packaging.

We will review the claim and work with you on a fair resolution, such as a replacement or refund.

ORDER CANCELLATIONS
Orders can be cancelled within 24 hours of purchase, provided production has not started. Contact us right away at Orders@MidwesternLaserArt.com. Once engraving has begun, the order can no longer be cancelled.

NON-RETURNABLE ITEMS

  • Personalized or laser-engraved products
  • Gift cards
  • Perishable goods
  • Personal care items
  • Hazardous or flammable materials
  • Items marked Final Sale

If you’re unsure whether an item qualifies, email us before starting a return.

EXCHANGES
To exchange an eligible item, start a return for the original item. Once it is approved and processed, place a new order for the replacement.

REFUNDS
After we receive and inspect a returned item, we will tell you whether your refund is approved. Approved refunds go to your original payment method and are typically processed within 10 business days, though your bank may need more time to post it. If 15 business days have passed since approval and you haven’t received your refund, email us with your order details.