Shipping policy

SHIPPING POLICY

Last Updated: 11/05/2026

Midwestern Laser Art is committed to providing a smooth and reliable shipping experience. The following policy outlines how orders are processed, shipped, and delivered.

PROCESSING TIME

• All orders are processed within 5–7 business days, depending on customization complexity.
• Orders are not processed, shipped, or delivered on weekends or holidays.
• Bulk or large custom orders may require extended processing times. If delays are expected, we will notify you promptly via email.

SHIPPING RATES & DELIVERY ESTIMATES

• Shipping charges are calculated and displayed at checkout.
• Delivery timelines vary by shipping method and destination.
• Standard shipping typically requires 3–7 business days after processing.
• Delivery delays may occur due to high carrier volume, severe weather, or issues outside our control.

SHIPMENT CONFIRMATION & ORDER TRACKING

• Once your order ships, a Shipment Confirmation email will be sent with your tracking number.
• Tracking information generally activates within 24 hours after shipment.
• You may use your tracking number to monitor your shipment online at any time.

DAMAGED OR LOST SHIPMENTS

If your order arrives damaged, defective, or incorrect:

Save the item and all packaging materials.
Contact us within 7 days of delivery at Orders@MidwesternLaserArt.com with your order number and clear photos.
We will review the claim, file with the carrier if needed, and work with you on a fair resolution, such as a replacement or refund.

If tracking shows your package as delivered but you can’t find it, check with neighbors and your local carrier first, then contact us and we’ll help you with next steps.

WHERE WE SHIP

• Engraved and personalized products ship within the United States only.
• Future updates on expanded shipping options will be announced as available.

LOCAL PICKUP

Local pickup in the Fort Wayne, Indiana area is available by confirmed appointment only. Midwestern Laser Art is a home-based studio, not a retail storefront, so please do not stop by without an appointment. Contact us by phone, text, or email and we will confirm a pickup time and share pickup details once your order is ready.